Shipping
We aim to ship in-stock items within 48 hours. Orders placed over the weekend will be processed the next working day.
Made to Order items usually have a 4-6 week lead time, unless communicated differently during exceptionally busy periods.
On some occasions, Made to Order items will be slightly delayed in the firing queue. This means that from an energy consumption point of view it is better to fill the kiln with work, rather than fire small quantities to achieve suggested lead times. I hope you understand. Thanks for indulging me.
If your order is a mixture of in-stock and Made to Order items, everything will be shipped at the same time, unless you advise me differently. Please email info@manorhouse1690.com with your instructions.
All orders are shipped tracked and insured. Tracking details will be included with your order dispatch email.
UK Shipping: The cost of shipping is calculated at the checkout and will depend on the volume of the order. As a guide, postage for smaller items begins at £8 per order. Substantial orders including ceramics are charged at a standard rate of £35.
International Shipping: The cost of shipping is calculated at the checkout and will depend on the volume of the order. As a guide, shipping for smaller items begins at £20 per order. Substantial orders including ceramics are charged at a standard rate of £85.
All international orders are not duty paid and may incur additional charges once the parcel reaches its destination country.
We aim to use recycled and biodegradable packaging for all our orders. 1690 is a member of the Eco Alliance, a growing community of businesses, makers, and brands which choose to utilise sustainable packaging, For every order placed, 1690 plants trees in areas in need of reforestation. Orders are packaged with the assumption that you would rather we reuse packaging materials, rather than exploit resources. Please recycle or reuse what we send wherever you can, thank you.
Returns
1690 ceramics and made to order ceramics are non-refundable and non-exchangeable.